Technical support

Only technical issues, except the server administration.

24 hours / 7 days a week

Guaranteed response time:

Weekdays from 10am to 7m (GMT+3): less than 60 minutes

Weekends, holidays and weekdays from 7pm to 10am (GMT+3): less than 180 minutes

Customer Service Department

Payment issues, organizational issues, simple technical issues.

On working days from 10:00 to 19:00 (GMT+3)

Guaranteed response time — no more than 60 minutes during business hours


In order to enter the territory of your data center please call the Department of Customer Service and choose the day of your visit to book the entrance permit for this day.

Contact information:

Company name: First Server Limited
Company address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email address: [email protected]
Office contact phone number: +44 203 908 0025